I understand you don’t offer artificial nail services, but can you still remove artificial nails for me?
We appreciate your understanding about our decision not to offer artificial nail services. For the same reason, we also don’t provide removal of artificial nails—even just the removal.
Removing artificial nails can release fine dust particles and harsh chemical fumes into the air, which goes against our commitment to maintaining a clean, non-toxic environment for everyone’s health and comfort.
We kindly recommend having the removal done at the place where they were originally applied. Thank you for respecting our salon’s values and environment.
Why are your service prices higher than typical nail salons?
At Nail Canvas, we’re committed to offering healthier, cleaner, and higher-quality nail care. We use only non-toxic products, and for every client, we provide individually packaged, single-use tools—including nail files, buffers, wooden sticks, pumice stones, bath salts, lotions, and scrubs—to ensure maximum hygiene.
All stainless steel tools (like clippers, pushers, and nippers) are thoroughly sanitized after every use. In addition, the products we use are premium quality—often 3 to 4 times more expensive than typical salon brands.
Setting our prices wasn’t easy, but we’ve worked hard to strike a fair balance between quality and value so you can enjoy safe, professional care at a reasonable cost.
So what’s the difference between non-toxic products and regular ones? Aren’t they just more expensive?
The difference goes far beyond price. Non-toxic products are made without harsh chemicals and contain little to no ingredients that commonly trigger allergic reactions. They also produce little to no odor, which is why our salon doesn’t have the strong chemical smell you often notice in typical nail salons. This helps us maintain a cleaner, more breathable environment—for both you and our team.
Yes, the products we use cost 3 to 4 times more than standard salon brands. But we’ve chosen them intentionally, because we truly care about your health and the health of everyone who walks through our doors.
We’ll continue to prioritize creating a safe and clean space for our clients and staff.
If you haven’t visited us yet but feel unhappy about our pricing, we kindly ask that you not judge or leave negative comments. Instead, we truly encourage you to choose a salon that fits your preferences and needs.
Thank you for understanding what we stand for.
Can I bring my own regular polish?
Yes, you’re welcome to bring your own nail polish. However, as you may have noticed, we use non-toxic products in our salon, which helps us maintain a clean, odor-free environment. This not only makes the space more pleasant but also supports the health of both you and other guests.
For that reason, we kindly recommend bringing non-toxic polish whenever possible. Thank you for helping us keep the air fresh and healthy for everyone.
Do you accept appointments?
Nail Canvas is a walk-in-based nail salon, meaning we do not require appointments. We operate on a first-come, first-serve basis. We are closed on Mondays and open from Tuesday to Saturday, from 10 AM to 7 PM. On Sundays, we are open from 11 AM to 4 PM.
If I walk in, will I have to wait long? How long is the wait?
Wait times depend on how busy the salon is at the moment. Typically, you may wait between 20 to 40 minutes. On weekdays, the wait is usually shorter, while on Fridays, Saturdays, and Sundays, it can be longer—sometimes exceeding 40 minutes.
In some cases, you may be seen right away, but during peak hours, the wait could be much longer, or we may not be able to take walk-ins at all. We appreciate your understanding and recommend visiting on weekdays for the shortest wait.
Do you have a waitlist? Can I come back later?
No, we don’t use a waitlist—our salon operates strictly on a first-come, first-served basis.
You’re welcome to come back later, but please note that we do not hold spots. If someone else arrives before you return, they may be served first. It’s all about timing and taking your chance when it’s available.
What if I really need an appointment? Can I make one?
Nail Canvas is primarily a walk-in–based salon. However, if you absolutely need a specific time, we offer appointments for an additional $10 fee.
To request an appointment, please text your name, the service you want, and your preferred day and time to 267-717-8072.
Important: Appointments require pre-payment, and the $10 booking fee is non-refundable and not applied toward your service. Please review our salon’s reservation policy carefully and only send a message if you fully agree to it.
Just like your time is valuable and you don’t want to wait, ours is equally important. In our 24 years of experience in the nail industry, we’ve encountered countless cases of last-minute cancellations, chronic lateness, no-shows, and guests who say they’re coming “right away” but show up late—or not at all.
That’s why our booking policy is firm. In the past, we’ve avoided double-booking and prioritized reservation clients by turning away walk-ins, only to be let down when reservation clients didn’t show up on time—or at all. Meanwhile, walk-in customers who were turned away were upset with us. It was stressful and discouraging, and we lost the chance to serve both.
So please understand: the $10 fee is not a deposit or part of your service—it’s a fee to secure a guaranteed time. If you respect our business and the effort we put into running it fairly for everyone, we’d truly appreciate it if you followed our reservation policy and paid the booking fee. We will, in turn, do our absolute best to provide you with excellent service.
If this doesn’t work for you, that’s completely okay—we kindly ask you to use our walk-in service instead. Thank you so much for understanding.
I don’t want to wait. If I come in ( ) minutes, can you take me right away?
We do not hold spots. As we’ve mentioned, we serve customers in the order they arrive. If someone else comes in before you, we will take them first—even if you said you’d be here in a few minutes.
If you want to wait, you must wait inside the salon. Please feel free to enjoy our complimentary drinks and snacks while you wait.
I’m heading over right now. Do you really think 10 people will show up at once before I get there?
Yes — it happens more often than you’d think!
Customers who’ve been here before know this well. Sometimes 2, 5, or even more than 10 people walk in at the same time without appointments. Since this can happen at any moment, we absolutely do not hold spots under any circumstances — unless you’ve paid the additional fee and booked an appointment in advance.
What products do you use?
Regular Polish: Dazzle Dry, Butter London, Lakur, Deborah Lippmann, J. Hannah, Chanel, and Sparitual. ( 🇺🇸 🇬🇧 🇫🇷 )
Gel Polish: Mayour, I’zemi, Quenny, Tiny, Hoholee, and Gelcare. Gelcare is a Canadian product, while the others are from Korea.🇰🇷
All products are non-toxic.
I don’t want to prepay, I don’t want to pay extra, I’ve never heard of such a thing, and I don’t want to wait as a walk-in.
We understand — and you’re not the first to feel that way. However, in such cases, there is truly nothing we can offer. If you’re looking for an ideal experience that fits all your preferences, we genuinely hope you find a place that aligns with what you’re looking for.
What kind of reservation policy is that?
We’ve been in business for years and have faced many issues with reservations, and we’ve heard similar stories from others. This policy is based on that experience. If you don’t agree with it, feel free not to come.
Isn’t running a business about taking some losses?
Of course, that’s true. But the losses are far more than you might think. It may sound unbelievable, but we have a no-show list of hundreds of people. Especially for a small business like ours, these losses hit us hard.
How can I request a specific nail technician?
If you prefer to be serviced by a specific nail technician, there is an additional $10 fee. Requests must be made in advance through a reservation — same-day requests are not accepted.
Why is there an extra fee for requesting a specific technician?
In the beauty industry, it’s common for service prices to vary depending on a technician’s experience. Some of our technicians have up to 24 years of experience, but rather than charging different rates based on seniority, we’ve chosen to apply a flat $10 fee for specific technician requests.
This additional fee is not just a simple request charge — it’s a minimal measure to help manage the broader impact that technician requests can have on our salon’s overall workflow.
We serve clients in the order they arrive. However, when a specific technician is requested, that technician may have to pause between clients and wait, even if they are available to take someone else. This leads to lost time and directly impacts their income.
Additionally, when you’re requesting someone specifically, we naturally give extra attention and care to meet your expectations, which requires more effort and focus from our team.
Taking all of this into account, a $10 request fee is quite reasonable, and to be honest, we actually find it much easier and smoother to work without requests. Still, if you would like to request a technician, we’re more than happy to accommodate — we just kindly ask for your understanding and respect for our salon policy.
Why are you so different from other salons? No other salons do this.
We know that many other nail salons don’t have special rules or policies, and some customers take advantage of this, even using it to attack or criticize us. However, we value our clients’ time and always strive to provide the highest quality service. This is why we have these policies in place. We truly hope you understand that we are always working hard to improve and give the best service we can. Please, we ask that you don’t compare us to other salons.