Important Guest Information

1. Walk-In Policy
In-Person Arrival: We serve clients on a first-come, first-served basis for those physically present in the salon.
No Waiting List: We do not maintain a written waiting list or hold spots via phone. To keep it fair for everyone, if you leave the premises, we must move to the next guest in line.
Understanding the Risk: Choosing a walk-in means enjoying flexibility without a fee, but it also comes with the possibility of wait times or unavailability. We appreciate your patience during busy hours.

2. Guaranteed Reservations
Our Commitment: To ensure your service starts exactly on time, we intentionally keep stations vacant and turn away other business at our own expense. We take this commitment seriously to provide you with a seamless experience.
Advance Booking Only: Reservations must be made at least 24 hours in advance via Text message. We do not accept same-day appointments.
Securing Your Slot: A $10 non-refundable reservation fee and full pre-payment are required to 100% guarantee your time.

3. Late Policy
Respecting the Schedule: To stay on time for every guest, if you arrive late, your service will be shortened by the amount of time missed. We must finish at the scheduled time to remain fair to the next waiting client.
Arrival Window: Arrivals more than 10 minutes late will result in an automatic cancellation without a refund.

4. Communication & Environment
Focus on Quality: To maintain a peaceful environment and provide our full attention to the client in the chair, we do not answer phone calls. * Texting & Updates: While we accept texts, we may not be able to provide real-time availability updates while working. For the fastest service, we recommend visiting the salon in person.
Mutual Respect: We strive to provide a thoughtful, unrushed experience. We kindly ask for your cooperation and respect toward our staff and salon policies.

🔗 Full Salon Policies & FAQ: https://nailcanvasdoylestown.com/faq/