Wait times depend on how busy the salon is at the moment. Typically, you may wait between 20 to 40 minutes. On weekdays, the wait is usually shorter, while on Fridays, Saturdays, and Sundays, it can be longer—sometimes exceeding 40 minutes.

In some cases, you may be seen right away, but during peak hours, the wait could be much longer, or we may not be able to take walk-ins at all. We appreciate your understanding and recommend visiting on weekdays for the shortest wait.

Yes — it happens more often than you’d think!
Customers who’ve been here before know this well. Sometimes 2, 5, or even more than 10 people walk in at the same time without appointments. Since this can happen at any moment, we absolutely do not hold spots under any circumstances — unless you’ve paid the additional fee and booked an appointment in advance.

We do not hold spots. As we’ve mentioned, we serve customers in the order they arrive. If someone else comes in before you, we will take them first—even if you said you’d be here in a few minutes.

If you want to wait, you must wait inside the salon. Please feel free to enjoy our complimentary drinks and snacks while you wait.

No, we don’t use a waitlist—our salon operates strictly on a first-come, first-served basis.

You’re welcome to come back later, but please note that we do not hold spots. If someone else arrives before you return, they may be served first. It’s all about timing and taking your chance when it’s available.

We understand — and you’re not the first to feel that way. However, in such cases, there is truly nothing we can offer. If you’re looking for an ideal experience that fits all your preferences, we genuinely hope you find a place that aligns with what you’re looking for.

Yes, as long as you agree to our reservation policy, we can help you schedule an appointment.

We require all services be reserved with a PRE-PAYMENT at the time of booking. This includes the use of Gift cards.

All client bookings require an ADDITIONAL $10 NON-REFUNDABLE BOOKING FEE. 

If a client requests a specific nail technician, an additional $10 will be added.

Please note that we do not accommodate:

Same-day scheduling

Last-minute bookings

Call-ahead reservations

To ensure a smooth experience, we kindly request that you book your reservation at least 24 hours in advance. Your understanding and cooperation are greatly appreciated.

WHEN TO ARRIVE
Please plan to arrive 10 minutes prior to your reservation.

Arrive on time as a group, please take the lead to assure the group is moving and arrives 10 mins before.

LATE ARRIVAL
Please be on time for your appointment. Appointments will be held for 10 minutes, after which we classify the appointment as a NO SHOW.

We will have to move on to the next waiting guest if you have missed your grace period. However, we need to shorten your service.

RESCHEDULE, CANCELLATIONS
We require a 24 hour notice. Less than 24 hour notice will result in a charge 100% of the reserved service amount.

NO SHOWS
“NO SHOWS” will be charged 100% of the reserved service amount.

“NO SHOWS” and “LAST MINUTE CANCELLATIONS” leave our technicians with  empty appointment times. We may have turned away other guests who could have enjoyed that time slot.

* MULTIPLE CANCELLATIONS and RESCHEDULE will be considered a serious offense and will effect your ability to make future appointments with us.

PAYMENT METHODS
We accept Cash, Credit cards,Cash APP

SICKNESS, FAMILY EMERGENCY
We understand that a family emergency or an unexpected event may arise.

 A ONE-time allowance of last minute cancellation or reschedule will be permitted for sickness/emergency situation.

INCLEMENT WEATHER
In the event of inclement weather, most of the time our salon will mirror official

public school open/closed decisions.If schools are delayed or closed, we may

need to reschedule your appointment time.

We’ve been in this business for many years, and honestly — we’ve had more than our fair share of difficult experiences with reservations.
From no-shows, last-minute cancellations, and late arrivals, we’ve seen it all.
Anyone who has ever operated a business that takes appointments knows how much these situations can affect a small team like ours.

Some places might double-book, or even make you wait for your turn despite having a reservation.
But we don’t do that here.
We value each client’s time, so when you book with us, that time is yours and yours only.
We make every effort to start right on time — not a minute late.

That’s why our policy exists.
It’s not something we came up with lightly or out of frustration.
It’s a policy we’ve thought deeply about, to protect not only our time and livelihood,
but also to ensure fairness and respect for everyone — our booked clients, walk-in customers, and our staff.

Sometimes, people think these rules are just for our own convenience,
but in truth, they’re designed to keep things running smoothly for everyone involved.
When one person doesn’t show up or arrives late, it affects the next client, the schedule, and the team working hard to stay on time.

To be honest, the challenges we’ve faced with some bookings have made it tempting to stop taking appointments altogether.
But because we truly appreciate clients who respect our time and understand our policy, we continue to offer limited bookings for those who genuinely wish to visit us.

We know not everyone will agree with it — and that’s perfectly okay.
But before criticizing or judging, we hope you can understand where we’re coming from:
that we truly value your time, and we just ask for the same respect in return.

Thank you for understanding and for supporting small businesses like ours. ❤️

Nail Canvas is primarily a walk-in–based salon. But if you absolutely need a specific time, we do offer appointments—with a $10 non-refundable booking fee (not applied toward your service).

Here’s why:
When we hold a spot for a reservation, we’re often forced to turn away walk-in customers during that time—even when we’re not fully booked—just to make sure we’re ready the moment you arrive. But too often, we’ve had clients show up late, cancel last minute, or not show up at all. Meanwhile, the walk-in clients we turned away? Gone. Our time? Wasted.

We’ve spent 24 years in this industry, and we’ve seen it all:
Clients who say, “I’m on my way,” then show up 20 minutes late—or not at all. Clients who request a specific time and then ghost us. And when we try to explain that we have a booking policy, we get complaints like, “That’s ridiculous.” Honestly? What’s ridiculous is how much time and energy we’ve lost trying to accommodate everyone.

We’ve had to apologize to walk-ins for not taking them—just to hold space for people who didn’t respect the appointment. It’s frustrating, discouraging, and unfair. So yes, we charge a $10 booking fee. It’s not a deposit. It’s not applied to your service. It’s the cost of protecting our time, our team, and our sanity.

If you understand that, we truly appreciate you.
If that doesn’t work for you, we completely understand—but please just use our walk-in service instead. No hard feelings.
Thank you for respecting our time, just like we respect yours.

Of course, that’s true. But the losses are far more than you might think. It may sound unbelievable, but we have a no-show list of hundreds of people. Especially for a small business like ours, these losses hit us hard.

We know that many other nail salons don’t have special rules or policies, and some customers take advantage of this, even using it to attack or criticize us. However, we value our clients’ time and always strive to provide the highest quality service. This is why we have these policies in place. We truly hope you understand that we are always working hard to improve and give the best service we can. Please, we ask that you don’t compare us to other salons.

Nail Canvas is primarily a walk-in–based salon.
However, if you absolutely need a specific time, we offer appointments with a $10 non-refundable booking fee.

Before requesting an appointment, please make sure to read and agree to our reservation policy.
We kindly ask that only those who fully understand and accept our terms proceed with a booking request.

To request an appointment, please text us at: 267.717.8072

Include the following details in your message:

• Full name

• Service(s) requested (please be specific)

• Preferred date and time

• Your contact number

Once we confirm availability, we’ll send you an invoice.
Your appointment will be confirmed only after payment is received.

Please note:

• Texting us does not guarantee an appointment.

• The $10 booking fee is non-refundable and not applied toward your service.

We’ve had too many cases of clients texting “I want an appointment” without reading the policy—only to later complain, act surprised, or become disrespectful when the fee is mentioned.

Thank you for understanding and respecting the way we run our salon.
We do our best to treat everyone fairly—with honesty, clarity, and professionalism.

No, the $10 booking fee is non-refundable, even if you arrive right on time.

Nail Canvas is primarily a walk-in–based salon, where clients are served on a first-come, first-served basis. But when you choose to make an appointment, you’re asking us to guarantee a specific time just for you—so you don’t have to wait like walk-ins do.

To honor that request, we block out your time and may even turn away walk-in clients who are ready and willing to be served.
That’s why the booking fee exists:
It’s not a deposit. It’s not applied toward your service.
It’s a fee for skipping the line and securing your spot.

So if you arrive on time, yes—we will be fully ready for you.
That’s the promise we make, and that’s what the $10 pays for.

If you prefer to be serviced by a specific nail technician, there is an additional $10 fee. Requests must be made in advance through a reservation — same-day requests are not accepted.

In the beauty industry, it’s common for service prices to vary depending on a technician’s experience. Some of our technicians have up to 24 years of experience, but rather than charging different rates based on seniority, we’ve chosen to apply a flat $10 fee for specific technician requests.

This additional fee is not just a simple request charge — it’s a minimal measure to help manage the broader impact that technician requests can have on our salon’s overall workflow.

We serve clients in the order they arrive. However, when a specific technician is requested, that technician may have to pause between clients and wait, even if they are available to take someone else. This leads to lost time and directly impacts their income.

Additionally, when you’re requesting someone specifically, we naturally give extra attention and care to meet your expectations, which requires more effort and focus from our team.

Taking all of this into account, a $10 request fee is quite reasonable, and to be honest, we actually find it much easier and smoother to work without requests. Still, if you would like to request a technician, we’re more than happy to accommodate — we just kindly ask for your understanding and respect for our salon policy.

At our salon, we offer regular manicures and pedicures, color gel manicures and pedicures, and facial waxing. We do not offer fake nails such as acrylics, UV gel, builder gel, or dip powder, nor do we provide fake nail removal services.

We appreciate your understanding about our decision not to offer artificial nail services. For the same reason, we also don’t provide removal of artificial nails—even just the removal.

Removing artificial nails can release fine dust particles and harsh chemical fumes into the air, which goes against our commitment to maintaining a clean, non-toxic environment for everyone’s health and comfort.

We kindly recommend having the removal done at the place where they were originally applied. Thank you for respecting our salon’s values and environment.

Regular Polish: Dazzle Dry, Butter London, Londontown, Deborah Lippmann, J. Hannah, Chanel, and Sparitual.

Gel Polish: From The Nail, Mayour, Mostive, I’zemi, Quenny, Tiny, Hoholee, Gel Monsta, Marie Atelier  and Gelcare. Gelcare is a Canadian product, while the others are from Korea.

All products are non-toxic.

The difference goes far beyond price. Non-toxic products are made without harsh chemicals and contain little to no ingredients that commonly trigger allergic reactions. They also produce little to no odor, which is why our salon doesn’t have the strong chemical smell you often notice in typical nail salons. This helps us maintain a cleaner, more breathable environment—for both you and our team.

Yes, the products we use cost 3 to 4 times more than standard salon brands. But we’ve chosen them intentionally, because we truly care about your health and the health of everyone who walks through our doors.

We’ll continue to prioritize creating a safe and clean space for our clients and staff.

If you haven’t visited us yet but feel unhappy about our pricing, we kindly ask that you not judge or leave negative comments. Instead, we truly encourage you to choose a salon that fits your preferences and needs.

Thank you for understanding what we stand for.

At Nail Canvas, we’re committed to offering healthier, cleaner, and higher-quality nail care. We use only non-toxic products, and for every client, we provide individually packaged, single-use tools—including nail files, buffers, wooden sticks, pumice stones, bath salts, lotions, and scrubs—to ensure maximum hygiene.

All stainless steel tools (like clippers, pushers, and nippers) are thoroughly sanitized after every use. The products we use are also premium-grade—often 3 to 4 times more expensive than what typical salons use.

But our commitment goes beyond just tools and products.
We’ve created a calm, clean, and quiet salon environment, with better air quality, less chemical odor, and a relaxed, respectful atmosphere. We’re proud to say that we use only non-toxic, top-tier products—and that alone sets us apart.

Honestly, we’ve never thought of our prices as expensive. These days, many other salons are charging extra fees for the very same high-quality products that we include as part of our regular service. In that sense, our prices are actually competitive, if not more affordable, considering everything we offer.

Some people judge based on just the number they see—but that number doesn’t tell the whole story.

If you really want to compare, we welcome it—but compare us with salons that share our concept and standards, not with random budget spots that use cheap products and rushed techniques. Only then will your feedback be fair—and we’re happy to hear it.

At the end of the day, we believe you deserve clean, safe, and thoughtful nail care, and we’ve built our business to give you just that.

Yes, you’re welcome to bring your own nail polish. However, as you may have noticed, we use non-toxic products in our salon, which helps us maintain a clean, odor-free environment. This not only makes the space more pleasant but also supports the health of both you and other guests.

For that reason, we kindly recommend bringing non-toxic polish whenever possible. Thank you for helping us keep the air fresh and healthy for everyone.

Yes — and we kindly invite you to take a moment to read them.

At Nail Canvas, we believe that beauty is not just about appearance, but also about how we treat one another. Our goal is to offer each guest a peaceful, respectful, and restorative experience. To ensure that, we’ve created a few simple guidelines based on consideration, kindness, and common courtesy.

While most people naturally understand these things, we’ve learned that even the most basic etiquette can mean different things to different people.
Sometimes, people say, “I’m just being myself,” or “It’s my right.”
But in any shared space, freedom is most meaningful when it respects others. True comfort comes not from doing whatever we want — but from creating an environment where everyone feels at ease.

Thank you for helping us maintain that kind of space — one built on mutual respect.

🔇 A Quiet, Calm Environment

• Please help us maintain a relaxing atmosphere by keeping your voice low.

• Phone calls, FaceTime, or video chats on speaker are not permitted inside the salon.

👶 About Children

• We welcome children who are able to stay seated and calm.

• If your child is unable to remain quiet during your appointment, we kindly ask that you make arrangements beforehand.

• Parents are fully responsible for supervising their children and for any damages that may occur.

🧴 Product Handling

• Please do not apply or test nail polish yourself.

• Our team is happy to assist you in selecting or opening any product safely.

• If polish is spilled or a product is damaged due to mishandling, the cost of replacement or cleaning will be the guest’s responsibility.

⚠️ Property & Personal Belongings

• Guests are responsible for any accidental damage to salon property, furniture, or equipment.

• Please take care of your personal belongings — we cannot be held responsible for items lost or left behind.

❌ Respectful Conduct

We reserve the right to refuse or discontinue service if a guest:

• Uses inappropriate or aggressive language

• Disrespects staff or other clients

• Fails to follow our salon guidelines

This applies even if the service is already in progress. We always prioritize the safety and dignity of everyone in our space.

🐶 Regarding Pets

• Only legally registered service dogs are permitted inside the salon.

🎥 For Your Safety

• Security cameras are in operation throughout the salon, with the exception of the restroom.

💸 Tipping Etiquette

In the beauty industry — including nails, hair, skin care and beyond — tipping is a meaningful way to show appreciation. While it is never expected or required, it is always sincerely valued.

A thoughtful tip supports not only the individual technician, but also the continued quality of the services we offer.
It encourages pride in one’s work, dedication to growth, and a deeper level of care — which we believe you can feel in every detail of your experience.

Many guests choose to tip 20–30%, which is considered standard within our industry.